You can telephone or email us about yourself or someone you wish to refer or put in touch with us. Any contact is completely confidential, with no pressure to take it further if you don’t want to. We do our best to respond to emails as quickly as possible, however if you have sent us an email and not had a response within 24 hours, then please do get back in touch with us. The quickest way to contact us is by telephone and unless you need urgent advice, then this is best between the hours of 8am - 12am. 

Whether your initial contact is by  telephone or email we will welcome you telling us about the crisis, your thoughts and feelings, and allow us to begin to get to know you. If you are feeling desperately alone this itself may be a releif and a help. It is also an opportunity to tell you more about what Maytree can offer and how it works. 

The next step, which is sometimes alomost immediate if the situation demands it, is to arrange an assessment. This will be either a time for you to come to the house or, if you are not within easy reach, for one of the directors to speak to you on the phone. This "assessment" is no more than an informal conversation, but it is a time to explore things more fully with you, to get to know you and your needs and to form a view about whether a stay might help be a help to you - and equally for you to clarify what you think of Maytree. Sadly we are not the right place for  everyone. If we can't meet your needs for some reason, we'll do our best to think of someone who can. 

"one of the four guest bedrooms at Maytree"

During your stay...

As a guest at Maytree, you’ll have...

• A room of your own, with full use of the kitchen, sitting room and garden
• Lots of time to talk, including one-to-one, to be heard and explore thoughts and feelings
• Privacy when you need your own space
• Simple, home-cooked meals, with shops nearby for anything else you need.

We have a strict policy of no alcohol or drugs, apart from prescribed medication.

And afterwards?

Because of the way Maytree works, we can only offer a short, one-off stay.

During your stay we will discuss further or ongoing support you may need from other agencies, such as counselling, financial advice or finding a safe place to live.

Things to remember... 

• The first step is to give us a call
• An assessment - an essentail step - can be arranged quickly, face to face or by telephone..
• There is no charge involved for guests and referrers.
• Maytree is not suitable for everyone; and is not a drop-in centre 
• During your stay you are free to come and go as you please
• No alcohol or drugs are allowed in Maytree during your stay
• Maximum stay is four nights and you are not able to come back
• During your time here we can offer help in arranging support after leaving Maytree

"looking out to Maytree's garden from the kitchen"